Shipping policy

 Thank you for your interest in Lior and Clé! On this page you will find all information regarding our shipping policy, including shipping costs, delivery times and other relevant information related to shipping products to our valued customers.

Shipping costs

Orders at Lior and Clé are always shipped for FREE. If shipped you will receive confirmation from us by email with the corresponding track and trace number

Delivery times

We always do our very best to ship your order as soon as possible. However, estimated delivery time may vary depending on destination and other external factors. Once your order has shipped, you will receive a shipping confirmation with tracking information, if applicable. Please note that some products may require longer processing time due to their nature or customized features. Please refer to the product page for specific information on the processing time of the product you wish to order.

Processing time: 2 - 5 working days (Mon - Fri)

Delivery time: 5 - 10 working days (Mon - Fri)

Packaging and protection

At Lior and Clé, we are committed to the safe and undamaged delivery of your order. We take great care in packaging the products to ensure that they are well protected in transit. If your order is damaged upon arrival, please contact us immediately along with photos of the damaged packaging and products so we can help you as soon as possible.

Defective Product?

That's a shame! Unfortunately, it can happen that your product is damaged during transport. In this case, we always deliver a new package for free the first time and unfortunately cannot offer a refund. Does it go wrong a second time? Then we will refund the full purchase price.

Lost Package?

If a package is lost or cannot be delivered for logistical reasons, we always send a new package before proceeding with a refund and return. If the order has not been received 30 days after shipment, the order can be refunded.

For any other questions, please contact us.

Contact information

Company Name: N.M. Commerce

Website Name: Lior & Clé

Chamber of Commerce (KVK): 89402669

VAT Number: NL004723901B64

D-U-N-S Number: 494615488

Phone: +44 7456 624267 

Email: info@liorandcle.com

Address: Anjelierenstraat 13 Purmerend 1441HK, The Netherlands

Opening Hours:

Monday - Friday: 08:00 - 18:00

Saturday and Sunday: 10:00 - 16:00

Our average response time is 24 hours.